Privacy policy

At Murch, your privacy is a top priority. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, shop with us, or interact with our services.

By using our website (www.murch.in) or making a purchase, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you visit our site or place an order, we may collect the following types of information:

a) Personal Information

  • Name

  • Email address

  • Shipping and billing addresses

  • Phone number

  • Payment details (handled securely via third-party payment processors like Razorpay/Stripe/etc.)

b) Technical Information

  • IP address

  • Browser type and version

  • Device type and OS

  • Pages visited, time spent, and actions taken on the site

c) Cookies & Tracking

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Understand site traffic and user behavior

  • Save cart items and login info
    You can manage cookie preferences in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate order updates and support

  • Personalize your shopping experience

  • Improve our website and marketing efforts

  • Prevent fraudulent transactions and ensure site security

  • Send promotional emails (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

  • Shipping providers to deliver your order

  • Payment gateways to process secure payments

  • Analytics tools (like Google Analytics) to improve our website

  • Marketing platforms (e.g., email tools) if you’ve opted into updates

These partners are required to keep your information safe and use it only for the services we hire them for.

4. Data Security

We use secure servers, SSL encryption, and limited access systems to protect your data. However, no system is 100% foolproof. While we do our best, we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we have about you

  • Correct or update your information

  • Request deletion of your data

  • Withdraw your consent to marketing

To make such requests, email us at [support@murch.com].

6. Email & SMS Communication

By signing up or placing an order, you may receive transactional emails or SMS related to:

  • Order confirmation

  • Shipping and delivery updates

  • Customer support

You can unsubscribe from marketing emails anytime using the unsubscribe link at the bottom of the email.

7. Children’s Privacy

Murch does not knowingly collect or store information from children under 13 years of age. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. If we make significant changes, we’ll notify you via email or post a notice on our website.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, feel free to reach out:

📧 Email: support@murch.com
📍 Address: 5016, Prestige Shantiniketan, ITPL Main Rd - Bengaluru - 560048
📞 Phone: +91-9538470111