Delivery and Returns

 The Murch Way

We’re all about making your shopping experience smooth, stylish, and stress-free. So here’s everything you need to know about how we ship, exchange, and handle your orders at Murch.

🚚 Shipping & Delivery

We know you're hyped to rock your Murch tee – and we’re on it.

  • Orders take 5–6 business days to get packed and shipped. (We chill on weekends and public holidays.)
  • During busy drops or sales, things might take a bit longer – we appreciate your patience.
  • If there’s ever a delay, we’ll hit you up with an update via email or phone.

    Heads up: We don’t do open delivery. So please don’t ask the delivery person to open your package before you accept it.

❌ Order Cancellations

We try to make sure every order gets to you, but sometimes things come up. We might have to cancel your order if:

  • The item is out of stock
  • Your payment details don’t check out
  • Your order looks suspicious (fraud alert!)
  • We can’t ship to your address
  • There’s a tech glitch or price error on our site

If that happens, no worries — we’ll reach out to sort it out or refund you, no stress.

🔄 Exchanges & Returns

Not vibing with the size or fit? We got you.

  • We’ll arrange a reverse pickup from your address if it’s available in your area.
  • If your pin code isn’t covered, just ship it back to us — and yes, we’ll pay you back for the shipping if you send us the bill.
  • Once we get your item, we’ll quickly send out the exchange.

Note: We currently don’t do refunds unless the product is damaged or sold out.

🧾 Coupon Code Vibes

We love spreading the Murch love with exclusive coupon codes during collabs, giveaways, and events.

  • These codes are meant only for the people we share them with.
  • If you use a code that wasn’t meant for you (like one found on shady apps or shared randomly), we might have to cancel your order.
  • Just having a code doesn’t guarantee a discount — it has to be officially approved by Murch.

Let’s keep things fair and fun for everyone, yeah?

💬 Need Help?

If something’s unclear or you need help with an order, drop us a message anytime at [your support email/contact link]. We’re always around to help you out!